What's new in Concord

Short, easy-to-text tracking links

Tracking links you share for loads and orders are now short, so they fit neatly in a text message or email. Turning sharing off stops the link from working.

Get paid online with invoice payment links

Send your customer a secure link to pay an approved invoice online. The payment is applied to the invoice automatically.

• Send one link that covers several invoices for the same customer.
• Share an invoice portal link where customers see every open invoice, open each PDF and pay the ones they choose.
• Payment request pages now show attached documents, like invoices and tickets, right next to the amount due.

Print tickets straight to your plant printers

Add printers to each plant and send delivery tickets to them directly from Concord, no download or print dialog needed.

• Tickets can print automatically the moment a load is created.
• Choose where to print each time: your default printers, several printers at once, or your own computer.
• See whether each printer is online, and check on any load when its ticket printed or why it didn't.

See customer credit status on the dispatch board

Schedules for customers on Hold or COD now show a colored badge on the dispatch board. Click the badge to change the customer's status.

New Schedule Graphs page

Open it from the dashboard to see a day at a glance: truck demand, material demand (scheduled versus ticketed quantity by product), on-time performance, and a timeline of every load by status.

Easier plant picking

The plant picker shows numbered plant badges and a shortcut to see each plant on the map.

One place to collect every payment

A single Collect Payment step lets you charge a saved card now, place a hold, ask the customer to authorize a charge, or send a request to pay by link. You can follow each payment from request to completion in the same window.

• Place a hold on a customer's card before delivery, then capture all or part of it, or release it, within 7 days.
• A daily email reminds you about holds that are close to expiring.
• When a customer short-pays, Concord suggests how to spread the payment across the invoice lines, and you can adjust it before applying.

Clearer order progress on tracking pages

• A color-coded progress bar shows how many loads are complete, on site, on the way and still to ship.
• Totals for shipped, reached site and complete, each with quantity and percent of the order.
• Switch the map to satellite view and turn on live traffic.
• Status colors and icons now match what you see in the app.
• Pages show when they will refresh next, and stop refreshing once everything is delivered.

Fuel surcharges based on fuel index prices

Set up surcharge tables tied to a fuel price index, entered by hand or updated weekly from the U.S. Energy Information Administration. Invoices pick up the right surcharge for their dates, and update when an index price changes.

Share documents with a link

Create a link to any document, such as a mix design, spec sheet or certificate, and choose whether the recipient can download it or only view it. No login is needed to open it. You can also attach a document to the product, plant or other record it belongs to.

Faster ordering

• Search delivery sites on the order form by code, name, company or address. Picking one fills in the customer for you.
• When you create an order that starts today, Concord offers to create the first load right away.
• A new contacts window groups a customer's contacts by company and site, with titles, phone and email you can edit in place.

Spot loads running over time

A new dashboard chart lists loads that have stayed in a status longer than allowed, by plant, with how far over they are.

Engine status on in-progress loads

Load cards for trucks on the road or returning now show whether the engine is running, idling or off.

Click to edit batch weights

Edit batch weights by clicking the value right in the weights table.

Product submittals your way

Choose which sections appear in your product submittals, rename them and set their order. Submittal PDFs can now include divider pages, a clickable table of contents and page numbers.

Everyone on the Users page

The Users page now lists everyone in your company, with search by name, email or phone.

More precise invoice quantities

Invoice line quantities now accept up to 4 decimal places.

Live delivery tracking for your customers

Share a link so your customers can follow their deliveries without logging in.

• See the truck on a live map with status, ETA, delivery address, quantity and the delivery ticket.
• Share a single load, a whole order, a schedule, or every delivery to a job site or company.
• Completed loads are listed with their tickets, ready to download one at a time or all together as a PDF.

Project chats with your customers

Every job site gets a shared chat between your team and your customer, with a thread for each order. It can also be mirrored to a WhatsApp group.

• Mention teammates, get push notifications, and see order, schedule and load updates posted automatically.
• Paste an order request as plain text and let AI turn it into a draft order.
• Check active loads, browse products and invite people without leaving the chat.

More accurate automatic load statuses

Automatic statuses now include new Approaching steps as a truck nears the plant, the job site and its return. A load only counts as arrived once the truck has stopped inside the site's boundary.

Account credits, card authorizations and pay links

• Charge a customer's saved payment method and keep the amount as credit on their account.
• Send a link so your customer can authorize charges up to an amount, or pay right away, without logging in.
• Concord warns you before you charge more than a customer authorized.
• Pick a default payment method for each customer. Their first saved card becomes the default automatically.

Truck health and dashcam at a glance

• A fuel gauge for each truck opens a diagnostics panel with 24-hour fuel history, fault codes and check engine lights.
• See whether the engine is running, idling or off, and for how long.
• View the latest road-facing dashcam photo next to a map of where the truck is.

Requires trucks connected through Samsara.

Copy product codes in one click

Copy a product's code or name with one click.

Dashboard charts

A new Charts window on the dashboard brings together loads by plant and customer, trucks by status, the longest-running loads, and a map of scheduled quantity between plants and job sites. Click any bar or count to see the loads behind it.

• Load timers change color when a load runs past its expected time, using colors and thresholds you set.

Send mix designs to your batch panel

Send a product's mix design from Concord directly to a plant's batch panel, for plants on supported Ulink-connected systems.

Two-way QuickBooks sync

Concord can now bring invoices, payments and credits in from QuickBooks Online, match QuickBooks customers to your Concord customers, and keep balances in step. Customer records have an Open in QuickBooks button, and Concord confirms that QuickBooks invoice emails actually went out.

Quantity by plant and product report

See total quantity shipped by plant and product for any date range, switch between shipped, leftover and resold quantity, and click any number to open the loads behind it.

Default site boundary size

New plants get a site boundary sized to your company's default.

Automatic prices on manual invoice lines

Manual invoice lines fill in the product's price automatically.

Detailed delivery route maps

Each load's map now shows its route colored by stage, with every stop the truck made along the way. On Past Loads, check several loads to see their routes side by side.